The statement… you said, she said, he said, you advertised reveals a lot about how the person saying it feels. It communicates a break down that leads to a fracture in trust. Which ends with reputation, organization and mission destruction.
No one is immune to these words. But the goal should be to minimize them by aligning what we say to what we can deliver.
And when we hear the words, “you said” we should try our hardest to restore trust by meeting the expectations of what was said (assuming it’s doable and true).